Customized alerts can be texted or emailed to anyone the user wants when playing guides. To create an alert, head to the Monitor Tab, tap "Manage Alerts", then tap the "plus" icon in the bottom right.
You can assign which connected user sends a report, and from which shelf or guide. To determine what response sends an alert, tap "Contains any response." You can set the text filter here. Choose what response will trigger the alert to be sent.
To program the alert to be sent, tap "Add and Action". From here, you can determine if an email or a text message will be sent, and to whom it will be sent.